In my job I give high level support on the products we create which generally means walking people through some really simple steps such as:
- Log in using your email address and password
- Click Add Page
- etc etc
Our software is pretty easy to use, you do have to understand some basics but in general it's pretty easy.
Most of the support we give is over the telephone and it's done in steps so we can monitor what is happening and help as we go through the process.
I have just had the most annoying fucking client call ever!
Trying to step her through things she would talk over me, not let me explain things to her, jump ahead and click things she wasn't supposed to and generally drive me mad.
Until I finally told her " please be quiet
and listen, I can't explain this to you if you will not listen
".
There was stone cold silence on the other end of the phone and the problem was fixed in less then thirty seconds.
She had already wasted 30 minutes of my time and her money (we charge for support over 2 hours in the first year).
My God these people drive me mad!Labels: work